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Reporting lost or stolen documents (Policía Nacional)

Denunciar la pérdida o el robo de documentos (Policía Nacional)

What it is

At the Policía Nacional's Online Reporting Office (Oficina Virtual de Denuncias) you can report online: the loss of documents or belongings; the theft of documents or belongings; the recovery of documents or belongings previously reported lost; the theft of a vehicle and its recovery; theft from inside a vehicle; and theft at a home or business. When filing, you choose the province and the Policía Nacional station where you want it processed. If the documents turn up after you reported them lost, you must report it with a recovery report. For theft from inside a vehicle, you can only report online if the theft actually took place; if it was only an attempt, you report it at the police station.

Official wording
Usted puede presentar denuncia por este hecho, en caso de pérdida o extravío de documentos y/o efectos.

Official sources

Where it applies
All of Spain
In other cities
Barcelona

Official information

Official sources

Go to the official website: Online Reporting Office

When

Online only if there was no physical violence or intimidation, you do not know the perpetrator and could not recognise them, there are no witnesses and you are an adult. If the crime is happening right now, call 091 or 112.

Official wording
Si el AUTOR/ES del hecho es o son CONOCIDO/S o podría reconocerlo/s físicamente.

Official sources

Steps

  1. Step 1: Fill in the report online

    At the Online Reporting Office you choose the type of incident and the station where you will sign. When done, the system gives a reference number: note it and hand it in at the station.

    Official wording
    Una vez cumplimentada la denuncia, el sistema generará un número de referencia, tome nota de este número y entréguelo en comisaría cuando vaya a firmar su denuncia.

    Official sources

    Go to the official website: Online Reporting Office

  2. Step 2: Sign at the station within 72 hours

    Sign the report at the station you chose as soon as possible and never later than 72 hours. Without the reporter’s signature at the station, the report has no legal validity.

    Official wording
    Deberá proceder a firmar su denuncia en la Comisaria que usted haya designado lo antes posible y nunca más tarde de 72 horas.

    Official sources

  3. Step 3: Or go straight to a station

    You can always go to any police station, open 24 hours a day, 7 days a week.

    Official wording
    Siempre puedes acudir a cualquier comisaría, abiertas las 24 horas del día, los 7 días de la semana.

    Official sources

Documents

Your ticks are saved on this device only.

🖨 Printable bilingual document card (you can show it at the counter)

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FAQ

Do online reports get priority?

Yes: in principle and unless the service requires otherwise, reports filed online get priority.

Official wording
Recuerde que, en principio y salvo necesidades del servicio, las denuncias tramitadas a través de Internet tienen preferencia.

Official sources

Is it valid for regional or local police?

No: this procedure is only valid for reports to the National Police. In Catalonia, see the Mossos d’Esquadra guide.

Official wording
El uso de este procedimiento es únicamente válido para interponer denuncias ante el CUERPO NACIONAL DE POLICÍA.

Official sources

What if I report something false?

You are legally required to tell the truth; false accusation, pretending to be a victim or lying in testimony can lead to criminal liability.

Official wording
simular ser responsable o víctima de una infracción penal (Art.457 de Código Penal)

Official sources

Related procedures

Terms used on this page