Proof of registration (volante / certificado)
Volante y certificado de empadronamiento
What it is
The padrón certificate (certificado de empadronamiento) proves your residence and usual address. In the city of Madrid it is only issued by the City Council and is free. It can be obtained online instantly with electronic identification (for example, Cl@ve); without electronic identification it can be requested online or by calling 010 and is posted to your registered address in about fifteen working days; it can also be obtained in person, without an appointment, at the Oficinas de Atención a la Ciudadanía, with a DNI, passport or foreigner's card. For the family certificate, all adults included must give their authorisation. Other authorities can check the padrón directly, without you having to provide a certificate or volante.
Official wording
Los certificados de empadronamiento de los habitantes del municipio de Madrid sólo pueden ser expedidos por el Ayuntamiento de Madrid, y dicha expedición es gratuita.Official sources
- Where it applies
- Madrid (city)
Official information
Official sources
When
When you need to prove your residence and address. It is free and only issued by the Ayuntamiento de Madrid. Many administrations can check your padrón directly, without you bringing the certificate.
Official wording
Los certificados de empadronamiento de los habitantes del municipio de Madrid sólo pueden ser expedidos por el Ayuntamiento de Madrid, y dicha expedición es gratuita.Official sources
Steps
Step 1: Online
Go to the official website: Apply for a padrón certificate (online portal)With electronic identification, individual and historical certificates since 1 March 1991 are obtained instantly. Without it, you ask for it to be posted, filling in the form with the data exactly as in the padrón.
Official wording
Sin identificación electrónica: Puede solicitarse la remisión por correo postal.
Official sources
Step 2: By phone
Call 010 Línea Madrid (914 800 010 from outside the city); it is posted to your registered address.
Official wording
la remisión será por correo postal a su domicilio de empadronamiento, para habitantes en alta en padrón.
Official sources
Step 3: In person, no appointment
At the Oficinas de Atención a la Ciudadanía, without appointment, with your DNI, passport or foreigner card (not at the auxiliary offices of Aravaca, El Pardo and Las Tablas).
Official wording
Presencialmente sin cita previa: en las Oficinas de Atención a la Ciudadanía del Ayuntamiento de Madrid.
Official sources
FAQ
And a certificate for the whole family?
For the family (collective) certificate, with everyone’s data, you need the express authorisation of all adults included.
Official wording
se requiere la autorización expresa de todas las personas mayores de edad incluidas en el certificado.Official sources
And for my minor child?
Bring the child’s document if they have one and the family book or birth certificate. If the parent applying does not live with the child, they also need authorisation from the parent the child lives with.
Official wording
Autorización del progenitor con el que convive el menor.Official sources
Will I use it abroad?
For certificates to be used abroad you must go to the Oficina del Secretario de la Junta de Gobierno (legalisation).
Official wording
en el caso de certificados solicitados para hacerlos valer en el extranjero, deberá dirigirse a la Oficina del Secretario de la Junta de Gobierno.Official sources
Related procedures
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